Service Agreement

Last Updated: 24th September 2024

This Service Agreement (the “Agreement”) is entered into between MIND RELIEF 365 Ltd (“the Company,” “we,” “our,” or “us”) and any individual, entity, or organization (“Client,” “you,” or “your”) accessing or using our services (collectively, the “Services”) through our website, mindrelief365.com (the “Website”).
By accessing or using the Website, you agree to be bound by this Agreement. If you do not agree with the terms of this Agreement, you must cease using the Website and our Services immediately.

1. Services Provided
MindRelief365.com offers online Cognitive Stimulation Therapy (CST) and iCST-based conversational therapy sessions. Our services aim to combat memory decline by improving cognitive health and emotional well-being for individuals across all stages of dementia, including those with advanced conditions. We also support caregivers, providing them with opportunities for respite during therapy sessions, which we believe is vital for their health and well-being. Additionally, we offer training for caregivers who wish to learn how to administer CST effectively.
Our services are designed to be inclusive, extending beyond dementia to address a wide range of individual needs. We specialize in accommodating individuals who are blind or partially sighted, ensuring that our services are accessible and supportive for all clients.
In addition to dementia, we assist individuals with conditions such as Parkinson’s disease (which can lead to Lewy body dementia), stroke survivors, and those experiencing loneliness or social isolation. Research indicates that loneliness is a significant risk factor for developing dementia, and we are committed to ensuring that no one is left behind. Our goal is to create an environment where all individuals receive the compassionate care and support they need.
All services can be easily accessed through our website, where clients can find information, schedule appointments, and participate in therapy sessions online. The website is designed for user-friendly navigation, ensuring that clients can locate specific services and access additional resources related to cognitive health and dementia care.

2. Eligibility
By using the Website or our Services, you represent and warrant that:
• You are at least 18 years of age or the age of majority in your jurisdiction.
• You have the legal capacity to enter into this Agreement.
• You will comply with all terms outlined in this Agreement.

3. User Account
• You may be required to create a user account to access certain features of the Website.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. Fees and Payment
• Some services offered on MindRelief365.com may require payment of fees. Any fees and payment terms will be disclosed prior to your purchase of any services.
• Payments must be made via the payment link sent by email or online on our website.
• All fees are non-refundable unless otherwise stated in writing.

5. Service Availability and Changes
• We strive to ensure that the Website and Services are available at all times. However, we do not guarantee uninterrupted access, and we reserve the right to modify, suspend, or discontinue any part of the Website or Services at any time, without notice or liability.
• We may also update or amend these services from time to time. It is your responsibility to review the Agreement periodically for changes.

6. Confidentiality and Privacy
• Any personal information provided by you is subject to our Privacy Policy.
• We are committed to maintaining the confidentiality of any information shared during your use of our services, but please note that the security of information transmitted over the Internet cannot be fully guaranteed.

7. Client Responsibilities
• You agree to provide accurate, current, and complete information as required to access the Services.
• You understand that our Services do not substitute for professional medical advice, diagnosis, or treatment, and you agree to consult a licensed healthcare provider for any health-related concerns.

8. Limitation of Liability
• To the fullest extent permitted by law, MindRelief365.com shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use or inability to use the Website or Services, including but not limited to damages for loss of profits, data, or other intangible losses.
• Our total liability to you for all claims relating to the Services shall not exceed the amount paid by you, if any, for accessing the Services in the 12 months preceding the event giving rise to the claim.

9. Intellectual Property
• All content, features, and functionality on the Website, including but not limited to text, graphics, logos, and images, are the property of MindRelief365.com and are protected by copyright, trademark, and other intellectual property laws.
• You may not copy, distribute, or modify any part of the Website without our prior written consent.

10. Termination
• You may terminate your account and use of the Services at any time by contacting us.
• We reserve the right to terminate your access to the Website or Services for any reason, including for a breach of this Agreement, without prior notice.

11. Governing Law
• This Agreement shall be governed by and construed in accordance with English law. Any legal disputes arising out of or related to this Agreement will be subject to the jurisdiction of the courts located in your location.

12. Dispute Resolution
• In the event of any disputes, the parties shall first attempt to resolve the dispute informally. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration in accordance with the rules of the Chartered Institute of Arbitrators (CIArb).

13. Amendments
• We reserve the right to modify or update this Agreement at any time. Any changes will be effective immediately upon posting to the Website, and your continued use of the Services following such changes will constitute your consent to the modified terms.

14. Contact Information
For any questions or concerns about this Agreement, please contact us at:
MindRelief365.com
Contact Person: Catherine Britton
Email: info@mindrelief365.com